I have recently canceled my TE Data subscription, why I did that?
- No stable Internet connectivity
- They have suspended my account for not paying L.E 10 for extra usage
- No one notified me that they will suspend the subscription.. by email, phone call or even SMS
- They have suspended it for extra usage although I have unlimited account
- The extra usage was for the period I had limited account, although when transferring to unlimited one, no one told me I had any liabilities
- They have suspended the account, although I was paying for a month ahead
- The extra usage was for month of September and they suspended the account in November
- They have the worst and rudest phone customer service ever
- I can’t pay for extra usage online, I should go to branch
- They have very few branches over city
- When paying online by credit card, I was charged for double the monthly subscription by mistake and got no bill for it
- When canceling the account, they didn’t pay me back the rest of the subscription, although I just benefited 8 days out 60 days
- To cancel account, I should first pay L.E 10 for extra usage!
- “The cancelation process officially takes from 7 to 21 days, but practically it may take up to a month” - said the customer service manager at their branch
- I won’t have the connection restored till the cancelation is effective, it’s immediately suspended, although paying the L.E 10 of extra usage
- I have totally lost the rest of subscription money (including the days of suspension)
- When complaining they said it’s the system problem
- When tweeting about it, they replied I should talk to online customer service, although - apparently - I had no Internet connection to do so (I was tweeting from mobile, Surprise!)
- The next day I tried to talk to their online customer service (at noon), but no one was available to talk to
- I have been robbed a total of L.E 200 by TE Data Egypt in the last 2 weeks
I think I made my point clear, you’d better not deal with TE Data Egypt
Update 1: After more than 70 tweets and RTs, @TEDataEgypt asked to send the issue by email, I did.. 30 minutes later a customer care specialist called me, told him the story, he apologized in a very gentle way, told me the are working on replacing the system and enhancing customer service experience, asked me to withdraw my cancelation and offered 50% discount, I accepted it and said I will surely cancel the account if I faced any similar problems with TEData in the future.
Update 2: A week later, and without any prior notification as usual, I found that my connection was down again.. after calling call center, they said that it was suspended for extra usage for month of July! when I asked why did nobody tell me so when I paid the other L.E 10 of August at the branch last week?? the operator replied “I have no idea”.
Case closed: Don’t trust losers.
Android, iPhone & BlackBerry loyalty
كل ما ازور محطة مصر بحّس بالآتي:
- القذارة
- ان مفيش مدينة في مصر غير القاهرة
- ان أنا في مصنع مواتير من صوت القطارات
- الكآبة
- ان أنا هتضرب على قفايا من موظفين شباك التذاكر الحرامية
- بالأصالة في تمسكنا بالـ DOS في نظام حجز التذاكر
- ان اننا شعب جلياط في التعامل مع بعضه
- ريحة الحمام تقرف مع انه بربع جنيه
- لازم يحصل ثورة
- فيلم في شقة مصر الجديدة
- التراب
- القاهرة متحاصرة بالكباري
- فيه حد هيسرق الشنطة من على ضهري ويهرب
- ان أنا لازم اشتري عربية
- الراجل ابو دقن حمرا في الشباك هيقطعلي تذكرة في مكان زبالة
- المصريين محتاجين Orientation
- التمانينات
- الأجانب دول ولاد جزمة عشان يركبوا القطر
- فيلم بطل من ورق
- أحاول اجرب الحجز من النت تاني مع أني عارف انها مش هتشتغل
- مصر مش بس حضر، لأ و ريف كمان
- المصريين اتبهدلوا قوي
- في فئة من الشعب المصري اسمها سواقين التاكسي يجب اعادة تأهيلها
- مفيش فايدة
- اللون البني و البني المزرّق
- كلمة من ثلاثة أحرف
Do I really need an iPad? I am not a big fan of first iteration products (considering the major differences between iPhone 2G & iPhone 3G), but I tried keeping a list of digital activities I do daily, and see which of my Apple gadgets fits where.. here we go:
- Phone calls: iPhone!
- Find a place on the move: iPhone
- Skype at home & work: iPad
- Social networks: iPhone & iPad
- Push email notifications: iPhone
- Work emails & attachments: Macbook
- Sharing articles and videos: iPad & iPhone
- Creating Docs at home: iPad
- Presentations: iPad
- Showing/Reviewing docs at work with others: iPad
- Watching movies and TV shows: iPad
- Reading digital books in bed: iPad
- Reading digital books on the move: iPad
- Web browsing in bed: iPad
- Web browsing at home: iPad
- Web browsing at work: Macbook
- Audio podcasts: iPod Nano
- Music at Gym: iPod Nano
- Expenses tracking: iPhone
- Blogging: iPad
- Reviewing and viewing photos: iPad
- Editing photos: Macbook
- Video chat: None (so far!)
- IMing with work colleagues: Macbook
- Creating graphics: Macbook
- Creating mockups and wireframes: iPad
- Games: iPhone
- Music on the move: iPod Nano
- Projects planning: Macbook
- Notes creation and editing: Macbook & iPad
- Notes viewing: iPhone
- SMS: iPhone
- Cinemas and showtimes: iPhone
- Reading long PDFs: iPad
- Organizing work documents, resources, projects: MacBook
- Calendar at work: Macbook
- View & organize contacts: iPad & iPhone
- Calendar on the go: iPhone
- Calendar alerts: iPhone
- Push notifications: iPhone
- Web browsing in the street or in car: iPhone
- Web browsing on train: iPad
Do I need my Macbook? any more?! :)
New Touch language patent from Apple.
It seems a new language needs to be learned!
Getting up today, I discovered I am really cluttered with data plans.. Monthly:
- TEData DSL at cairo home
(2GB)(FUP up to 10GB) L.E4590 - TEData DSL at Alex home (6GB) L.E 90
- Mobinil mobile data plan (120 MB) L.E 20
- Vodafone VPN line mobile Internet (3 MB per day x 30) L.E 30
- Vodafone USB Modem (500 MB) L.E 59
Total: 8.7 GB for L.E 244 289 - WHAT THE HELL?!
